In-House Web Portals for Industrial Enterprises

 

Aftersales Services Management Project (2000-2004-2007-2012)

The Aftersales Services Management System (ASSS) was the tool designed under my management that manages all day-to-day operations between the mother company and the dealer which consists of functions below:

• Spare Parts Management:

  • Exploring the necessary material from the database & spare part catalogues online

  • Ordering products/spare parts/accessories/aftermarket parts to the mother company online

  • Tracking the orders-short shipments-back orders

  • Following the financial statements and their payments

• Service Management:

  • Exploring the necessary technical product information & manuals, bulletins, workshop manuals, product ID cards, product QA documentation online

  • Tracking the assigned tasks by the mother company

  • Opening work orders and assign to their employees and the service cards

  • Registering in-house service related documents & forms (PDI, FAT, Service Report, PQRs, etc.)

  • Tracking the service history of the product/system/solutions

  • Attaching the photos/videos/other documentation to the work orders as proving files

  • Controlling the work-load, performance, efficiency, effectiveness and profile of their employees

  • Registering the training documentation of their employees

  • Registering the projects of the customers with the documentation (design plan, finish plan, specifications, spec book, bid/tender documents, contracts, insurance policies, legal permits & licenses, etc.)

  • Reviewing the status of the work orders (New, Assigned, Suspended, Cancelled, Completed)

  • Reviewing the status of the projects (New, Assigned, Suspended, Cancelled, Completed)

  • Reviewing & Reporting the type of services, their total effort in these services, issues in these services

  • Registering the customer feedback about any topic to communicate it to the mother company

• Warranty:

  • Tracking the assigned tasks by the mother company

  • Registering the customer feedback for the failures and problems regarding a product/system/part

  • Registering the executed field service or workshop service to remedy the problem by service report

  • Opening warranty claims to the mother company and registering the faulty parts replaced

  • Attaching the photos/videos/other documentation to the work orders as proving files

  • Following the financial transaction for the compensation of the parts replaced and the labor executed by the mother company after the claim by the mother company to the supplier

• 7/24 Emergency Services:

  • Registering the field or workshop emergency services under work order and with related proving docs.

• Campaign Management:

  • Management of campaigns and seasonal price adjustments

 

Dealer Management Software Project (2000-2004-2007-2012)

The Dealer Management System (DMS) was the tool designed under my management that manages all day-to-day operations between the mother company and the dealer which consists of functions below:

• Inventory Management: Tracking inventory at the related dealer, at other dealers, warehouses of the mother company and its subsidiaries, supply chain of materials from the mother company and warehousing.

• Sales Optimization: Increasing sales of products/spare parts/accessories/aftermarket parts efficiency & optimize the technical productivity with access to management tools

• Sales Optimization: Boosting increase in sales, efficiency, productivity and customer satisfaction

• Campaign Management: Management of campaigns and seasonal price adjustments

 

Estimates & Proposal Management Project (2007-2012-2016)

The Estimation & Proposal Management System, which was formerly named as Offer-Order Management that supports the spare part business which consists of functions below:

Client Solutions

• Generating solutions (Turnkey Projects, Systems, Packs or Products) to the Clients (B2B/B2C Customers, Corporates, Contractors, Tender Authorities & EPCs) that are based on Customer Documents (Contracts, Specifications, Terms & Conditions, Blueprints, 2D Drawings, Bill of Materials, Tender & Bid Documents, Contractual Obligations,  RFQs) under Solution Documents that include the blueprints, 2D drawings (Conceptual, as-built, shop, site), manuals, bill of materials, project schedules & execution plans, risk assessment & HSE plans; and the guides for installation, warranty & maintenance works and terms & conditions.

• Presenting technical solution under Solution Documents & the financials under Reports (ROI, NPV, P&L, CAPEX & OPEX Forecasts; Total Cost of Ownership) to clients.

Commercial Operations

• Purchasing & Collecting components, units, equipment, materials, accessories, parts and other machinery, tools and packs before their consolidation under Customer Solution to construct/install/provide the solution to client

• Planning & Leading commercial operations (B2C & B2B International Procurement & Trade, Material Collections, Financials (Payments-Receivables-Cash Flows-Tax-Claims Invoicing-Expenses-Local Fees), Warehousing-Inventory, Import-Export, Vendor Negotiations-Relations-Shipments, Free Zone Operations, Contractual Production)

• Planning FAT, PDI, delivery, transportation & commissioning schedule with the client and its project team

• Executing the commissioning of the solution with necessary training on customer site

Estimation & Proposals

• Preparing take-offs, proposals, commercial offer packages, estimates & project schedules on the scope, cost, pricing and terms & conditions of the solution to the clients based on based on Customer Documents and progress meetings.

Financial Control

• Financial Statements (P&L, Balance Sheets, Forecasts)

• Reviewing & approving accounts payable & receivable

• Budget Management (Cost, Revenues and Operations)

• Compliance of Project with Local Laws & Regulations

Order Negotiations

• Making negotiations with the customers, EPCs or bidding authority for the scope of business, products or services, contractual issues, delivery time, lot type, lot quantities, payment terms & conditions; and project execution plan to close the deal; and taking the order from the customer

Order Process & Order Intake

• Processing customer orders through ERP & CRM system

• Opening work orders to production department and POs selected vendors against the agreed terms & conditions Planning & Leading the activities for meeting terms & conditions of the awarded order in terms of delivery, installation & commission at site, 3rd-party audits, vendor audits before dispatch & financial obligations of the order (Letter of credit, payment collection, securities, bonds, etc.)

• Cooperating with financial institutes for financial loans, permits & incentives for the awarded projects to clients

 

Product/Part Configuration Management (2004-2007)

The Part Configuration Management System (PCM) was the tool designed under my management that supports the spare part business which consists of functions below:

• Supporting the dealers and the corporate customers with availability of necessary service & parts documentation, such as Parts Manuals, Workshop Manuals, Installation Manuals, Operation & Maintenance Manuals

• Configurable search support in databases (spare parts, service records, PDI forms, service records, warranty records, pricing lists, etc.) via the Machine ID, ID of Components, Delivery Date, etc. to the dealers and customers so that they can access to the documentation of the related product/solution/project on-time

​​

Sales & Service Web Portal (2012-2016)

The Web Portals that supports the business by integrating the teams, dealers, contractors and the supplier for the successful operation of the activities in sales, marketing, project management, procurement and customer support.

​

Reference Works for Operations Consulting to Web Portals

• Web Portal-Sales and Service Management (on SAP, Microsoft Dynamics, Dear Cloud ERP)

• Web Portal-Product and Part Configuration (on SAP)

• Web Portal-After Sales Services Management and Dealer Services Management (on SAP, Microsoft Dynamics)

• Web Portal-Spare Parts Order, Order Tracking and Inventory Control (on SAP, Microsoft Dynamics)

• Web Portal-Warranty, Training and Service Management (on SAP, Microsoft Dynamics, IBS Automotive)

​

​Project Locations for SaaS/Web Portals 

• Web Portals (USA, Turkey, Netherlands, Germany, UK) (9 Companies)

​

CONTRIBUTION SNAPSHOT

A Turkish industrial machinery producer market leader in Turkey and leading player worldwide-In the times of the local recession in which firms had been suffering to sell machines to local customers working for state projects with almost no budget, a transformational shift in business was targeting the customers in MENA Region who had focus on equipment of world leading brands. Played an instrumental role in bringing a new view to the company by focusing on customer-focused projects/services, alternative aftermarket solutions, complementary machinery, attachments, tools, equipment and components and niche projects for local customers and in emerging countries by applying new aftermarket/customer support/dealer support/after sales services marketing and business development strategy, product quality improvement scheme, customer-centric and cost-effective products/services, improved service quality, creativity, pragmatic overview communication skills to build value and keep the company competitive even in the face of declining local market and competitive threats by global giants in emerging markets and challenging gaps in quality perception between the customers and the company. Under this purpose, web portals are designed and implemented in which we provided operations consulting that comprises services, such as optimization of procedures, procedures, workflows and best operating practices, designing the service blueprints, scenarios and communication flows at each step of the activities at the portal with screen visuals, what-if flows, responsibility matrix, performance matrix, to-do-matrix, cause-effect diagrams and performance criteria.

​

A Turkish automotive bus and truck manufacturer market leader in Turkey and leading player in EU-In the times of the local recession in which manufacturers had been suffering to sell buses, trucks, coaches and their spares to their customers who have almost no budget suffering from the currency fluctuations in the local market, a transformational shift in business was targeting the developed markets like EU countries in which the customers have cultural distance, high quality expectations & strict regulations; and emerging countries in MENA Region who have budget constraints looking for low-budget products in which there was a tough competition from Asian manufacturers. Played an instrumental role in bringing a new approach to the company by concentrating on customer-focused projects for developed countries with high quality and added value, alternative products to emerging countries with economic solutions and aftermarket products for local customers who turned their interest to extend the product life of the vehicles by applying creativity, pragmatic overview and leadership skills to build value, foster flexibility and keep the company competitive even in the face of declining local market, competitive threats in emerging markets and challenging business in the developed markets. Under this purpose, web portals are designed and implemented on SAP in which we provided operations consulting that comprises services, such as optimization of procedures, procedures, workflows and best operating practices, designing the service blueprints, scenarios and communication flows at each step of the activities at the portal with screen visuals, what-if flows, responsibility matrix, performance matrix, to-do-matrix, cause-effect diagrams and performance criteria.

​

A Turkish Diesel Power Generator Manufacturer market leader in Turkey and leading player worldwide-In the global recession in which diesel generator manufacturers had been suffering to sell to their customers who have budget constraints, brought a new ROI-Oriented Mindset, transforming the manufacturer profile into turnkey system integrator, shifting the internal focus to Solutions. Introduced systems for tracking and measuring quality results, significantly lessened previously wasteful spending on inventory and focused on increasing revenue, profit margins, productivity, operational efficiency and access to projects. Ultimately established cooperation between formerly disconnected teams to unite technical & financial operations and corporate cultural change enabling employees to empower creative problem solving under new structure. Under this purpose, web portals are designed and implemented on Microsoft Dynamics in which we provided operations consulting that comprises services, such as optimization of procedures, procedures, workflows and best operating practices, designing the service blueprints, scenarios and communication flows at each step of the activities at the portal with screen visuals, what-if flows, responsibility matrix, performance matrix, to-do-matrix, cause-effect diagrams and performance criteria.

​

An international Dutch Renewable Energy Project Integrator active in 12 countries in the world-In a promising and highly competitive business with regulation challenge, tough environmental conditions, customers with budget constraints and technically challenging problems, devised inventive and creative strategies & innovative solutions comprises PV Solar, Diesel Power Generation & Hybrid Solutions to generate maximum exposure at the lowest possible costs, strict cooperation with PV Module producers and extensive cooperation with the teams at headquarters/subsidiaries by identifying/capitalizing on untapped profitable market opportunities in MENA Region and East EU and transforming the company from a system integrator and cell producer into a turnkey system provider, equipment reseller and solution generating center with a network of dealers. Consultancy to investors for technical/financial feasibility, technology and product selection. Consultancy to Equipment OEMs for market potential assessment and market development efforts. Valuation / financial modelling of ready-to-finance projects to investors and financial institutions. Under this purpose, web portals are designed and implemented on Microsoft Dynamics in which we provided operations consulting that comprises services, such as optimization of procedures, procedures, workflows and best operating practices, designing the service blueprints, scenarios and communication flows at each step of the activities at the portal with screen visuals, what-if flows, responsibility matrix, performance matrix, to-do-matrix, cause-effect diagrams and performance criteria.

​

Turkish Energy Solutions Manufacturer market leader in Turkey and leading player worldwide-Developed reputation for resourcefulness and ability to deliver real value and tangible results on shoestring marketing budgets, low-budget customers looking for low-value products with budget constraints in challenging and turbulent emerging markets, top customers in the developed markets with strict quality expectations. Brought cross-industrial experience after raising awareness and demand high-quality, economic early-market products in power solutions and green energy solutions, created compelling marketing and sales pitches, aggressively follow bids, tenders & dealer opportunities, shortened sales and production cycles, introduced innovative solutions which improve investment cost of customers and production cost of the company. Built market share with leading edge customers. Built strategic alliances with renewable energy solution providers and develop projects with them in which existing products have higher sales value that improved the profitability of operations and introduced new project awards that generates millions of USD revenue additionally. Created systems in which business development, sales, project management, procurement and production planning teams are integrated and standardized processes that minimized costs while maximizing returns for the company with few investment dollars. Under this purpose, web portals are designed and implemented on SAP in which we provided operations consulting that comprises services, such as optimization of procedures, procedures, workflows and best operating practices, designing the service blueprints, scenarios and communication flows at each step of the activities at the portal with screen visuals, what-if flows, responsibility matrix, performance matrix, to-do-matrix, cause-effect diagrams and performance criteria.

​