Operations Consulting to SaaS Solutions and Software Solutions

KERY provides operations consulting and develops SaaS Projects for Industrial Solutions to improve the performance of the enterprises and their daily operations. 

​

OPERATIONS CONSULTING to SaaS Companies (since 2018)

• Firm Development and Setting up Operational Structures and Operations

• Operational Improvement Projects for SaaS Companies

• Establishing, restructuring and optimizing a set of operations, processes and norms for the product teams

• Providing Advisory and executing the recommendations after leading a fact-finding phase to understand where the issues lie

• Establishing Project Management Office (PMO) to support action items to the product team

• Acting as an Engagement Manager with a scope of work that include improving processes, standardizing taxonomy of roles and responsibilities, and improving communication and feedback loops throughout the organization

​

​OPERATIONS CONSULTING to Industrial/Commercial/Retail/Ecommerce Enterprises (since 2004)

• Operational Improvement Projects for Software Solutions (Web Portals, Sales Portals, Service Portals, Procurement Portals, etc.) of the enterprises which are designed to be used for their organization and network (customer, dealer, vendors, contractors)

• Setting up Operational Infrastructure (Structures, Scenarios, Processes, Procedures, Policies, Manuals, Databases, Blueprints, Work Flows, Responsibility Matrix for Users, Customer-Interfaces, Settings, Reference Books, Tracking Modules, etc.)

• Providing Advisory and executing the recommendations to the product team

• Acting as an Engagement Manager with a scope of work that include improving processes, standardizing taxonomy of roles and responsibilities, and improving communication and feedback loops throughout the organization

​

Our partners & consultants strictly follow the Software Development Life Cycle (SDLC) Process. This is a process to develop the targeted software in high quality that meets the expectations and reaching completion within times and cost estimates. This process has the aim to develop a new project into an operational software, to model or provide a framework for technical and non-technical activities to deliver a quality system which meets or exceeds a customers’ expectations or manages decision-making progression. The steps of the SDLC process are given below:

• System Planning: Finding the scope of problem & determine solutions, resources, cost, time, benefits, etc.

• System Analysis & Requirements: Determining the functional requirements of the project, analyzing the needs of users for ensuring and then the system analysis take place.

• Systems Design: Determining the necessary specifications, features and operations that will satisfy the functional requirements, user interfaces, administration panels and the databases of the system

• System Structure: Determining the structure of the system, procedures, processes and the work flows under “Project Design Pack” with possible scenarios of applications, features and the assessment of the features & their risks under Evaluation Report.

• System Development: This phase signifies the start of production of the components and the system by a pre-determined language (R, Python, etc.), ERP platform (SAP, Oracle, Axapta) or an in-house software package. This phase includes the development of the system by the developers, the project managers and the process managers.

• System Integration & Testing: This phase involves systems integration and system testing of programs, processes and procedures by QA professional to determine if the proposed design meets the initial set of the targeted outcome and business goals.

• System Implementation: This phase involves the implementation of the software when the system get approval from the testing phase & pilot implementation test before going live to the entire organization.

• System is live: This phase involves the process in which the system goes live and active for the users. In this stage, the system is fine-tuned for better performance.

• System Maintenance: This phase involves the maintenance of the system in which the performance is improved, new capabilities & new users are added; and new additional user requirements are completed.

​​

Artificial Intelligence Projects

Design, Engineering and Bidding Services Project 

• This project is designed, developed and completed by using Artificial Intelligence and Data Science Methods under languages of R to improve the performance of the executed works of the mother company and reduce total effort for project to meet the customers’ expectations in terms of time & money:

• Periodical Metrics and Reporting of Metrics

• Project Management (Estimation and Proposal)

• Performance Metrics-Employees (Efficiency, Effectiveness, Cost per Project and per month)

• Project Metrics (Standard, Expedited, VIP)

• Automatic Project Analyzer for Project Factors

• Automatic Plan Analyzer (Design, Finish, etc.)

• Automatic Material Assignment, Pricing and Take-Off in Projects

• ​

CAAT Competitive Advantage Assessment Project

• This project is designed for analyzing the competitive advantage of enterprises by using Artificial Intelligence and Data Science Methods for data assessment.

• This software makes an assessment on the quality gaps between perceptions & expectations of customers, employees & management of enterprise; and analyses the blueprints with the possible influence of gaps to the business of the enterprise.

• The findings are listed under “Pre-Assessment Report” with the recommendations to the enterprise how they improve their competitive advantage.

​

After Sales Services Projects

Project-After Sales Services Management System

• This project is designed under my management that manages all day-to-day operations between the mother company and the dealer which consists of functions below:

• Spare Parts Management:

• Exploring the necessary material from the database & spare part catalogues online

• Ordering products/spare parts/accessories/aftermarket parts to the mother company online

• Tracking the orders-short shipments-back orders

• Following the financial statements and their payments

Service Management:

• Exploring the necessary technical product information & manuals, bulletins, workshop manuals, product ID cards, product QA documentation online

• Tracking the assigned tasks by the mother company

• Opening work orders and assign to their employees and the service cards

• Registering in-house service related documents & forms (PDI, FAT, Service Report, PQRs, etc.)

• Tracking the service history of the product/system/solutions

• Attaching the photos/videos/other documentation to the work orders as proving files

• Controlling the work-load, performance, efficiency, effectiveness and profile of their employees

• Registering the training documentation of their employees

• Registering the projects of the customers with the documentation (design plan, finish plan, specifications, spec book, bid/tender documents, contracts, insurance policies, legal permits & licenses, etc.)

• Reviewing the status of the work orders (New, Assigned, Suspended, Cancelled, Completed)

• Reviewing the status of the projects (New, Assigned, Suspended, Cancelled, Completed)

• Reviewing & Reporting the type of services, their total effort in these services, issues in these services

• Registering the customer feedback about any topic to communicate it to the mother company

Warranty:

• Tracking the assigned tasks by the mother company

• Registering the customer feedback for the failures and problems regarding a product/system/part

• Registering the executed field service or workshop service to remedy the problem by service report

• Opening warranty claims to the mother company and registering the faulty parts replaced

• Attaching the photos/videos/other documentation to the work orders as proving files

• Following the financial transaction for the compensation of the parts replaced and the labor executed by the mother company after the claim by the mother company to the supplier

7/24 Emergency Services:

• Registering the field or workshop emergency services under work order and with related proving docs.

• Campaign Management:

• Management of campaigns and seasonal price adjustments

​​

Project-Dealer Management System

This project is designed to manage all day-to-day operations between the mother company and the dealer which consists of functions below:

• Inventory & Stock Management: Tracking inventory at the related dealer, at other dealers, warehouses of the mother company and its subsidiaries, supply chain of materials from the mother company and warehousing.

• Sales Optimization: Increasing sales of products/spare parts/accessories/aftermarket parts efficiency & optimize the technical productivity with access to management tools

• Sales Improvement: Boosting increase in sales, efficiency, productivity and customer satisfaction

• Campaign Management: Management of campaigns and seasonal price adjustments

​​

Reference Works for Operations Consulting to SaaS/Web Portals

• SaaS-Estimations and Proposal Management (Python)

• Web Portal-Sales and Service Management (on SAP, Microsoft Dynamics, Dear Cloud ERP)

• Web Portal-Product and Part Configuration (on SAP)

• Web Portal-After Sales Services Management and Dealer Services Management (on SAP, Microsoft Dynamics)

• Web Portal-Spare Parts Order, Order Tracking and Inventory Control (on SAP, Microsoft Dynamics)

• Web Portal-Warranty, Training and Service Management (on SAP, Microsoft Dynamics, IBS Automotive)

​

​Project Locations for SaaS/Web Portals 

• SaaS (USA, Turkey) (1 Company)

• Web Portals (USA, Turkey, Netherlands, Germany, UK) (9 Companies)

​

CONTRIBUTION SNAPSHOT

A U.S SaaS Company delivering Artificial Intelligence based Estimation SaaS worldwide-Played key role in growing business in the operations management and SaaS development which is based on Artificial Intelligence, focus on quality, correctness and speed in estimation for construction companies and contractors which is challenging, costly and time-consuming processes for the customers. Designed and established processes, procedures and workflows, optimized operations, commercial operations and SaaS Development and their processes at Turkey Office. Developed the firm and set-up Operational Structures and Operations. Provided advisory and executing the recommendations after leading a fact-finding phase to understand where the issues lie.

Established Project Management Office (PMO) to support action items. Acted as an Engagement Manager with a scope of work that include improving processes, standardizing taxonomy of roles and responsibilities, and improving communication and feedback loops throughout the organization.

​

A Turkish industrial machinery producer market leader in Turkey and leading player worldwide-In the times of the local recession in which firms had been suffering to sell machines to local customers working for state projects with almost no budget, a transformational shift in business was targeting the customers in MENA Region who had focus on equipment of world leading brands. Played an instrumental role in bringing a new view to the company by focusing on customer-focused projects/services, alternative aftermarket solutions, complementary machinery, attachments, tools, equipment and components and niche projects for local customers and in emerging countries by applying new aftermarket/customer support/dealer support/after sales services marketing and business development strategy, product quality improvement scheme, customer-centric and cost-effective products/services, improved service quality, creativity, pragmatic overview communication skills to build value and keep the company competitive even in the face of declining local market and competitive threats by global giants in emerging markets and challenging gaps in quality perception between the customers and the company. Under this purpose, web portals are designed and implemented in which we provided operations consulting that comprises services, such as optimization of procedures, procedures, workflows and best operating practices, designing the service blueprints, scenarios and communication flows at each step of the activities at the portal with screen visuals, what-if flows, responsibility matrix, performance matrix, to-do-matrix, cause-effect diagrams and performance criteria.

​

A Turkish automotive bus and truck manufacturer market leader in Turkey and leading player in EU-In the times of the local recession in which manufacturers had been suffering to sell buses, trucks, coaches and their spares to their customers who have almost no budget suffering from the currency fluctuations in the local market, a transformational shift in business was targeting the developed markets like EU countries in which the customers have cultural distance, high quality expectations & strict regulations; and emerging countries in MENA Region who have budget constraints looking for low-budget products in which there was a tough competition from Asian manufacturers. Played an instrumental role in bringing a new approach to the company by concentrating on customer-focused projects for developed countries with high quality and added value, alternative products to emerging countries with economic solutions and aftermarket products for local customers who turned their interest to extend the product life of the vehicles by applying creativity, pragmatic overview and leadership skills to build value, foster flexibility and keep the company competitive even in the face of declining local market, competitive threats in emerging markets and challenging business in the developed markets. Under this purpose, web portals are designed and implemented on SAP in which we provided operations consulting that comprises services, such as optimization of procedures, procedures, workflows and best operating practices, designing the service blueprints, scenarios and communication flows at each step of the activities at the portal with screen visuals, what-if flows, responsibility matrix, performance matrix, to-do-matrix, cause-effect diagrams and performance criteria.

​

A Turkish Diesel Power Generator Manufacturer market leader in Turkey and leading player worldwide-In the global recession in which diesel generator manufacturers had been suffering to sell to their customers who have budget constraints, brought a new ROI-Oriented Mindset, transforming the manufacturer profile into turnkey system integrator, shifting the internal focus to Solutions. Introduced systems for tracking and measuring quality results, significantly lessened previously wasteful spending on inventory and focused on increasing revenue, profit margins, productivity, operational efficiency and access to projects. Ultimately established cooperation between formerly disconnected teams to unite technical & financial operations and corporate cultural change enabling employees to empower creative problem solving under new structure. Under this purpose, web portals are designed and implemented on Microsoft Dynamics in which we provided operations consulting that comprises services, such as optimization of procedures, procedures, workflows and best operating practices, designing the service blueprints, scenarios and communication flows at each step of the activities at the portal with screen visuals, what-if flows, responsibility matrix, performance matrix, to-do-matrix, cause-effect diagrams.

​

An international Dutch Renewable Energy Project Integrator active in 12 countries in the world-In a promising and highly competitive business with regulation challenge, tough environmental conditions, customers with budget constraints and technically challenging problems, devised inventive and creative strategies & innovative solutions comprises PV Solar, Diesel Power Generation & Hybrid Solutions to generate maximum exposure at the lowest possible costs, strict cooperation with PV Module producers and extensive cooperation with the teams at headquarters/subsidiaries by identifying/capitalizing on untapped profitable market opportunities in MENA Region and East EU and transforming the company from a system integrator and cell producer into a turnkey system provider, equipment reseller and solution generating center with a network of dealers. Consultancy to investors for technical/financial feasibility, technology and product selection. Consultancy to Equipment OEMs for market potential assessment and market development efforts. Valuation / financial modelling of ready-to-finance projects to investors and financial institutions. Under this purpose, web portals are designed and implemented on Microsoft Dynamics in which we provided operations consulting that comprises services, such as optimization of procedures, procedures, workflows and best operating practices, designing the service blueprints, scenarios and communication flows at each step of the activities at the portal with screen visuals, what-if flows, responsibility matrix, performance matrix, to-do-matrix, cause-effect diagrams and performace metrics.

​

Turkish Energy Solutions Manufacturer market leader in Turkey and leading player worldwide-Developed reputation for resourcefulness and ability to deliver real value and tangible results on shoestring marketing budgets, low-budget customers looking for low-value products with budget constraints in challenging and turbulent emerging markets, top customers in the developed markets with strict quality expectations. Brought cross-industrial experience after raising awareness and demand high-quality, economic early-market products in power solutions and green energy solutions, created compelling marketing and sales pitches, aggressively follow bids, tenders & dealer opportunities, shortened sales and production cycles, introduced innovative solutions which improve investment cost of customers and production cost of the company. Built market share with leading edge customers. Built strategic alliances with renewable energy solution providers and develop projects with them in which existing products have higher sales value that improved the profitability of operations and introduced new project awards that generates millions of USD revenue additionally. Created systems in which business development, sales, project management, procurement and production planning teams are integrated and standardized processes that minimized costs while maximizing returns for the company with few investment dollars. Under this purpose, web portals are designed and implemented on SAP in which we provided operations consulting that comprises services, such as optimization of procedures, procedures, workflows and best operating practices, designing the service blueprints, scenarios and communication flows at each step of the activities at the portal with screen visuals, what-if flows, responsibility matrix, performance matrix, to-do-matrix, cause-effect diagrams and performace metrics.