Coaching and Seminars

KERY has been providing seminars to the employees and face-to-face coaching with its qualified experts and partners from US, EU, India, Middle East and Japan.

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Face-to-Face Coaching-C Level Management

Advisory to C-level managers for:

• Business And Organizational Development, Restructuring the Organization, the Departments And Process Optimization

• Lay-Out, Feasibility Studies, Modeling, Capacity Planning, Management Of Vendor, Agent-Contractor Relations-Negotiations and Selection of Machinery & Tools for the production lines, warehouses and after sales services department

• Establishment of branch offices, warehouses, facilities, workshops, etc with technical/financial feasibility and strategic plans

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Face-to-Face Coaching-Senior and Mid-Senior Management

Empowering the senior & mid-senior managers in facts, dynamics and environment of the corporate life, culture, strategy and their translation into business actions​ in Aftermarket Management, After Sales Services Management and Customer Support Management

• Biz in Emerging Markets, Business Culture in MENA Region

• Corporate Strategy, Corporate Identity & CSR, Culture Distance in Business, Customer-Centric Culture

• Glocalization Leadership, Leadership in MNEs, Leadership in SMEs, Management Reporting, Miller-Heiman Strategy

• Process-Policy-Procedure-Blueprint-Best Operating Practices Formulation, Implementation, Management and Assessment

• Situational Leadership, Strategic Management, Strategic Performance Management, Strategy Formulation and Strategy into Action

 

Face-to-Face Coaching-Decision Makers, Investors, Project Owners

Advisory to C-level managers for:

• Business/Financial Consulting to Customers by Providing Financial Feasibility Reports, Project Finance Support, Loan Management

• Financial Institution Intermediate Services; and by Financial Due Diligence to the Investors

 

Aftermarket/After Sales/Customer Support Services Seminars (In-house, Public & Job Site) (A to Z)

• Administrative Support, Aftermarket Solutions (OEM/OES/Re-branded Kits, Parts, Sets, Components, Equipment, Lubes, Oil)

• Aftermarket Solutions Management, After Sales Services Management, Asset Management

• Business Culture Management, Business Excellence, Business Skills, Business Management and Establishment in Services

• Business Development (Dealer Support Services, Corporate Customers Contractual Support, Tenders & Bids, Concept Projects)  

• Coaching Teams, Dealer Network, Workshop Network, Aftersales Centers, Part Re-Seller Network and Service Partners 

• Commercial Operations (Aftermarket, Dealer Sales, Contractual Sales, Customer Order Management (RFQ, Offer, Purchase Order, Delivery), Procurement for Aftermarket Solutions) 

• Communication Skills, Complaint/Conflict Management, Customer-Centric Strategy and Customer-Focus Approach in Services

• Configuration/Product Tree/Product Variation/Product Option Management of Aftermarket Solutions, Components, Equipment, Attachments, Projects and Parts 

• Contracts & Agreements (Customers, Corporate Clients, Vendors, Dealers, Service Centre, Part Centre, Distributors) 

• Corporate Strategy, Identity and Citizenship (Formulation, Design, Implementation and Management) at Service Organizations

• Crisis Management, Customer Centric Culture, Compliance, Contract Management, Corporate & HR, Competitive Advantage

• Cultural Distance, Cycle Management, Customer Behaviors, Customer Loyalty, CRM

• Design and Management of Products for Aftermarket Solutions and Aftermarket Solutions Sales Network

• Design, Establishment and Management of Contracts (Extended Warranty, Maintenance)

• Design, Establishment and Management of Services (7/24 Emergency-Site-Field-Supervison-Site-Projects-Contractual-Aftermarket-Warranty/Claims-Workshop-Periodical Maintenance-Installation/Commissioning-Dealer Support-Off-Road Support, Campaigns, Recalls, Overhauls, Project Services and Contractual Services to Clients/Dealers)

• Design, Establishment and Management of Teams, Dealer Network, Workshop Network, Aftersales Centers, Part Re-Seller Network

• Design, Management & Utilization of Support Help Desk, Service Teams, Service Equipment, Workshop/Service Cars

• Design & Management of Performance & Qualification Assessment Systems in Service Teams

• Entrepreneurship Skills in Dealer Management, Interpersonal Cooperation and Skills in Customer Service Management

• ERP/MRP/CRP Management of Aftermarket Solutions, Components, Equipment, Attachments, Projects and Parts

• Excellence in Service Management

• Maintenance Management, Management Reporting in Services, Site Reporting of Services

• Marketing, Re-branding and Value Proposition in Aftermarket Solutions/After Sales Services/Customer Support Services/Parts

• Operations Management in Teams, Dealer Network, Workshop Network, Aftersales Centers and Part Re-Seller Network 

• Operations Management of Aftermarket Solutions/After Sales Services/Customer Support Services/Parts/Customer Relationship Management/Depots/Warehouses/Facilities

• Quality Techniques in Quality Control Management, Quality-Integrated Aftermarket Solutions/After Sales Services/CRM

• Quality Management in Competition, Problem Solving-CAPA Activities Management in Aftermarket Solutions/After Sales Services 

• QHSE (Quality-Health-Safety and Environment) (QC & QA After Sales Processes, After Sales Eligibility Certification, Due Diligence Assessment of Vendors, Product Warranty Returns-Costs-Failure Mapping and Product Development Team Support Services, After Sales Reports Assessment for Product Quality-Warranty Cost-Product Life Cycle; and CAPA activities) 

• PCM1: Life Cycle Management of Aftermarket Solutions/After Sales Services/Customer Support Services/Parts

• PCM2: Value Cycle Management of Aftermarket Solutions/After Sales Services/Customer Support Services/Parts

• PCM3: Life Cycle-Product Cost Management of Products, Services, Solutions, Packs and Systems

• Project/Product Management in Aftermarket Solutions/After Sales Services/Customer Support Services/Part Projects

• Performance Assessment and Improvement in Aftermarket Solutions/After Sales Services/Customer Support Services/Parts

• Publications and Bulletins (Design and Publish Manuals, Books, Catalogues, Lists, Booklets, etc.)

• Pricing Policies and Applications in different service segments, market segments and customer segments 

• Process Optimization of Service, Warranty, Parts, Aftermarket, After Sales Services, Dealer Management, Client Order Management; and Technical & Field Sales Operations)

• Re-branding, Standardization and Development of Dealer Network, Workshop Network, Aftersales Centers, Part Re-Seller Network

• Sales Management and S&OP Management in Aftermarket Solutions/After Sales Services/Customer Support Services/Parts

• Satisfaction and Loyalty Management Systems (Design-Implementation-Management-Assessment) of Employees/Customers

• Supply Chain Management of Aftermarket Solutions, Parts and After Sales Services and their Depots/Warehouses/Facilities

• Strategic Selling Skills of Aftermarket Solutions, Stress Management in Service Management, Technical Sales Leads

• Warranty and Claim Management including Customer Relations Management, Supplier Relations Management & Cost Management

• Waste Elimination in Aftermarket Solutions/After Sales Services/Customer Support Services/Parts

• Web Portals (Design, Establishment and Management of Software Solutions for Dealer Business, Business Development, Warranty, Service, Performance Sales and Relationship Management (DMS), Customer Relationship Management (CRM), Warranty & Claims Management (WCM), Quality Control Management (QCM), Field Service Management (FSM), Workshop Services Management (WSM), Aftermarket Solutions Order Management (ASOM) and Parts Ordering & Tracking Management (POTM). 

• Vendor Management (Quality & Warranty Audits, Warranty Claims; and Performance Check of Vendors, Part Centre and Servicing Dealers) 
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VIP Courses

• CAAT®-Translating Quality into Competitive Advantage

• IQMS®-Integrated Quality Management System-QMS Integration with Business

• IVCS©-Integrated Value Chain System-VCS Integration with Business

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Technical Courses

In-house seminars to employees and public to dealers & market professionals as about the products supplied by vendors in businesses of HVAC, Power Generation, Energy and Off-Road & On-Road Equipment Solutions with «Train the Trainer» option.